Customer Service

Frequently Asked Questions

Shipping

Shipping Information & Rates
We ship online orders to all 50 states, the District of Columbia, US territories, US military APO/FPO addresses, Canada and many other countries around the world.

As of June 30th, 2020, all orders over $50 shipped within the contiguous United States will include free ground shipping. For all other orders and delivery methods, please reference shipping charges in your checkout cart.

ORDER PROCESSING TIME
Due to increased precautions for the safety of our staff and customers, please allow 3-5 business days to process and ship your order.
Standard Ground Delivery
Quick, reliable and economical. Standard Ground shipping combines the efficiency of UPS with the convenience of the US Postal Service. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by your postal carrier. Standard Ground delivery service is available to street addresses and PO Boxes in the continental United States. Delivery is typically within 2-5 business days after your order is shipped (depending on your location).
Express Air Service
Need it faster? We can have your order delivered in as little as 1 business day by choosing Next Day Air shipping.

PLEASE NOTE: Orders MUST be placed before 10:00am EST, Monday to Friday (excluding Holidays) to ship the same day. Orders placed after 10:00am EST or on weekends and holidays will be shipped the next business day. Express Air services are not available to PO Boxes, AK, HI, US Territories, APO/FPO addresses, Canada or other countries.
AK, HI and US Territories
All orders to Alaska, Hawaii and the US Territories are shipped via the US Postal Service Priority Mail. Delivery is typically within 2-3 business days after your order is shipped. Sorry, additional express services are not available.
PO Box Addresses (Continental United States)
All orders to PO Box addresses in the continental United States will be shipped using our Standard Ground Service provided by UPS & delivered to your local Post Office. Delivery is typically within 2-5 business days after your order is shipped (depending on your location). Sorry, express services are not available.
US Military APO/FPO Addresses
We offer FREE SHIPPING on all orders to US military APO/FPO addresses. Orders are shipped via the US Postal Service and then delivered through the MPSA. Please allow up to 3 weeks for delivery to the recipient (depending on location). Sorry, express services are not available.
Canada
All orders to Canada are shipped Priority Mail via the US Postal Service. Delivery is typically within 3-7 business days after your order is shipped. Shipping rates are based on your order total and will be displayed during checkout. All prices are reflected in US dollars. All import charges, duties, taxes, brokerage fees, etc., are the responsibility of the purchaser and will be collected by your local delivery agent. Sorry, express services are not available.
International Orders
All international orders are shipped Priority Mail via the US Postal Service. Delivery is typically 7-10 business days after your order has shipped. Shipping rates are determined by delivery location and will be displayed during checkout. All prices are in US dollars. Import charges, duties, taxes, brokerage fees, etc., are the responsibility of the purchaser and will be collected by your local delivery agent.

Returns

You may return eligible unworn shoes, boots and sandals in their original packaging within 30 days of purchase for a refund or exchange.

Items denoted as FINAL SALE are not eligible for return or exchange unless damaged or defective. This return policy is effective as of 8/7/2019.

Please note: outbound shipping charges are non-refundable.

For customers in the US, there is a $7 return shipping label fee for each package returned. This fee is waived if you choose to exchange your item. At times we may also offer free returns on certain items or orders for a limited period.

For customers outside the US, you are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Please include the packing slip that came with your package so we can easily identify your order. We are not responsible for lost or damaged packages so it is recommended that you insure your return package and keep your tracking number until your refund is complete.

TO START A RETURN

All returns require a Return Authorization prior to being shipped back. To request a Return Authorization and to print out a prepaid shipping label please click here.

Please allow 5-7 business days after our warehouse receives your return package for inspection and processing to be completed. Once your return has been approved your refund will typically appear on your credit card within 2-3 business days.

Price Adjustment Policy

Aerosoles currently does not offer price adjustments for full price or sale products.

TryNow

INTRODUCING TRYNOW - TRY BEFORE YOU BUY!

Take 10 days to decide what you’d like to keep. We will validate your credit card through an authorization and renew as needed, but will only charge your card if you decide to keep the item(s) at the end of your trial period. For more information, visit https://www.aerosoles.com/pages/trynow

Payment Options

Credit & Debit Cards
We gladly accept Visa, MasterCard, American Express and Discover credit and debit cards for online orders.

IMPORTANT: the address where you receive your credit or debit card statement must match the billing address on your order to avoid processing delays. For additional security you will be asked to enter your card security code during checkout. The card security, also called a credit card identification number or CVV/CVN is an added safeguard for your credit card purchases.
Gift Cards & Instant Refund vouchers
Have an Aerosoles Gift Card or Instant Refund voucher? Just enter your gift card number during checkout to complete your order.

Want to purchase a gift card for someone? Simply click here, choose the amount of the gift card and proceed to checkout. We'll send you an email with your gift card number that you can print or forward to the gift recipient.

Paypal, ShopPay & Apple Pay
Now you can use your Paypal, ShopPay or Apple Pay account to checkout. Just click the payment option of your choice and follow the instructions to complete your payment. You must be using an Apple device in order to checkout using Apple Pay.

Sales Tax

Applicable state and local sales taxes are collected on orders shipped to all US states and the District of Columbia. We are required by law to collect sales tax in states or jurisdictions where we have a physical location or where there is a legal obligation to do so including those required under the US Supreme Court's 2018 ruling in South Dakota v. Wayfair Inc., known as the "Wayfair Decision".

Sales tax is based on the tax rate for the taxing jurisdiction where your order is shipped. Some states & localities do not charge tax for footwear but do charge tax for handbags, accessories, other items we sell or charge tax based on the price of the footwear purchased. There may also be special tax exempt purchasing periods in your area. Therefore, at times, some of the items in your order may be taxable or non-taxable in accordance with these regulations and tax exempt periods.

If you are making a purchase for a tax-exempt organization please contact our Customer Service department at 1-800-798-9478. To ensure compliance with state and local laws, all requested forms and information must be received and verified before a tax-exempt purchase can be completed.

For shipments to Canada and other countries all import charges, duties, taxes, GST, VAT, brokerage fees, etc., are the responsibility of the purchaser and will be collected from the recipient by your local delivery agent.

Size Chart

Shoe Sizes
US/Canada
UK
EU
Brazil
Japan
5
3
35.5
33
21
5.5
3.5
36
33
21.5
6
4
36.5
34
22
6.5
4.5
37
35
22.5
7
5
37.5
35
23
7.5
5.5
38
36
23.5
8
6
38.5
36
24
8.5
6.5
39
37
24.5
9
7
39.5
38
25
9.5
7.5
40
39
25.5
10
8
41
40
26
10.5
8.5
42
41
27
11
9
42
41
27
12
10
43
42
28