Return Policy
WHAT IS YOUR RETURNS POLICY?
You may return eligible unworn shoes, boots and sandals in their original packaging within 30 days of purchase for a refund or exchange.
Sale Items are returnable for site credit only (no refunds).
Items denoted as FINAL SALE are not eligible for return or exchange unless damaged or defective.
Please note: outbound shipping charges are non-refundable.
View our full Return Policy.
IS THERE A FEE TO RETURN ITEMS?
Returns are free for orders over $75 for US customers. This excludes any product marked as FINAL SALE.
For orders under $75, the fees are as follows:
Return or exchange in-person at a Return Bar location: $5
(available to US customers only)
Return or exchange via Parcel Service
(available to US & Canadian customers)
US customers (UPS): $7 Canadian customers (FedEx): $15
Return fees for Return Bar dropoff or returns via parcel service will be deducted from your final return amount.
Return shipping on exchanges is free.
(available to US & Canadian customers)
US customers (UPS): $7 Canadian customers (FedEx): $15
Return fees for Return Bar dropoff or returns via parcel service will be deducted from your final return amount.
Return shipping on exchanges is free.
HOW SOON WILL I GET MY REFUND?
Once your return has been approved your refund will typically appear on your credit card within 5-7 business days, depending on your bank's processing time.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?
Not the perfect fit? No problem! You will be prompted to select a suggested size based on your return feedback. Your new size will be shipped as soon as your return is dropped off. When you choose to exchange your item there is no return label fee and no additional shipping fees.
CAN I EXCHANGE FOR A DIFFERENT COLOR OR ITEM?
Currently, exchanges for a different style or color can only be made by returning your original order and processing a new order for the desired style or color.
WHAT ITEMS ARE RETURNABLE?
You may return or exchange unworn shoes, boots and sandals in their original packaging within 30 days of purchase. Items denoted as FINAL SALE are not eligible for return or exchange unless damaged or defective.
Sale Items are returnable for site credit only (no refunds).
WHAT ITEMS CANNOT BE RETURNED AND ARE NON-REFUNDABLE?
All items marked Final Sale are unable to be returned or exchanged. We know buying Final Sale items can be tricky so please choose carefully and Contact Us if you have any questions on size or fit before buying.
WHERE CAN I FIND THE FULL RETURN POLICY?
To view our full Return Policy, click here.