P.O. Box 1916
Edison, NJ 08818-1916
Email: Customer Service
(within the US & Canada)
(outside the US)
At Aerosoles your privacy is a priority.At Aerosoles we seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal.
We also recognize and respect your concerns about security and privacy. Accordingly, we have procedures intended to help ensure that your personal information is handled in a safe, secure, and responsible manner.
The Information We CollectWhen you visit our website our web server automatically collects information, such as; the domain name (IP address) of the web server that initiated your visit, the referring URL and information about your visit on our site. We also collect and aggregate non-personally identifiable, statistical information, including; the number of visitors to our site, advertising results, survey results, site performance, pages and products viewed, products purchased and how our site was accessed or used.
Whenever you shop in our stores, through our catalogs, or at Aerosoles.com, you provide us with personal information that we need to complete your transaction or provide the services you request. This information may include your name, address, telephone number, driver’s license number, and email address and the products you purchased. If you use a credit or debit card or pay by check, it will include your account number.
We also collect information from you when you register or update your account, sign up to receive our emails, request a catalog, or participate in a contest, promotion or survey. This information may include your name, address, phone number, email address and shopping preferences. If you choose to participate in one of our various promotions, contests, programs, or surveys, we may collect additional information from you. For example, if you participate in a survey from us you may provide us with your age, gender, and product or shopping preferences.
Using the Information We CollectWe use the information we collect internally for various purposes, including: to complete your purchase transactions; to provide the services you request; to send you our catalogs and other offerings through the mail or via email; to contact you about the status of your order; to identify your product and service preferences so that you can be informed of new or additional products, services, and promotions that might be of interest to you; and to analyze and improve our merchandise selections, services, promotions, website content, customer service, and overall customer shopping experience.
Our Mailing ListOccasionally we make our postal mailing list available to carefully screened companies whose products or services may be of interest to you. If you prefer not to receive such mailings, or if you decide that you would no longer like to receive the Aerosoles catalog, just contact us. Please note: we do NOT share email addresses or telephone numbers for any third-party offers.
Your Choices Regarding the Use of the Information We CollectIf you prefer that we do not share personal information about you with any of the companies outside Aerosoles that we have authorized to send you promotional information about their products or services just contact us.
Email CommunicationsFrom time to time, we may notify you of Aerosoles promotions, announcements or events via email. However, we do NOT sell or rent your email address to others. You may unsubscribe at any time by clicking on the “Unsubscribe” link at the bottom of any promotional email you receive from us. You may also call, email or write us as detailed above.
Safeguarding the Information We CollectWhen you complete a transaction at Aerosoles.com, we use Transfer Layer Security (TLS), which is authenticated by GeoTrust, an independent agency, to encrypt your credit card information, before it travels over the Internet to our secure servers. TLS technology is the industry standard for secure online transactions.
Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online contact us as detailed above.
Within Aerosoles, we have appropriate security measures in place to protect against unauthorized disclosures of your personal information. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities.