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Contact Us
 

We value your comments and suggestions, and welcome any questions that you may have.
Customer Service Representatives
1-800-798-9478 (US & Canada) or
732-645-4450 (outside the US)
Fax us:
732-985-3697
Corporate Office:
732-985-6900
Write to us at:
Aerosoles
Direct Division
P.O. Box 1916
Edison, NJ 08818-1916
For Public Relations requests:
M Booth & Asociates
300 Park Avenue South
New York, NY 10010
Shipping Information & Rates
 
We ship online orders to all 50 states, the District of Columbia, US territories, US military APO/FPO addresses, Canada and many other countries around the world. To assure quick and reliable delivery US orders are shipped using services provided by UPS. For your convenience we offer several options so you can find the one that fits your needs. Shipping charges are determined by your merchandise total and the choice of service. Please refer to the rate chart and options below for more details. Orders for in-stock items usually ship within 2 business days.

Standard Ground Delivery
Merchandise Total Standard
Ground to
48 States &
APO/FPO
AK, HI & US
Territories
2-Day Air Next Day Air Canada
$0-50 $7.50 $12.50 $16.50 $24.50 $26.50
$51-100 $8.50 $13.50 $17.50 $25.50 $30.50
$101-150 $9.50 $14.50 $18.50 $26.50 $36.50
$151-200 $10.50 $15.50 $19.50 $27.50 $39.50
$201-300 $12.50 $17.50 $21.50 $29.50 $45.50
$301-400 $15.50 $20.50 $24.50 $32.50 $49.50
$401-500 $18.50 $23.50 $27.50 $35.50 $55.50
$501+ $21.50 $26.50 $30.50 $38.50 $61.50
International Shipping Rates
Quick, reliable and economical. Our Standard Ground delivery service is provided by UPS Ground and is available to street addresses and PO Boxes in the continental United States. Delivery is typically within 2-5 business days after your order is shipped (depending on your location).
Express Air Service
Need it faster? We can have your order delivered in 1 or 2 business days by choosing either UPS 2nd Day or Next Day Air shipping. Orders placed before 12:00pm (noon) Eastern Time, Monday to Friday (excluding Holidays) are shipped the same day and delivered to your door by UPS courier. Orders placed after 12:00pm (noon) Eastern Time or on weekends and holidays will be shipped the next business day. Next Day Air is available for $17.00 in addition to our regular ground shipping charges, and 2-day service is just $9.00 additional. Sorry, Express Air services are not available to PO Boxes, AK, HI, US Territories, APO/FPO addresses, Canada or other countries.
AK, HI and US Territories
All orders to Alaska, Hawaii and the US Territories are shipped via the US Postal Service Priority Mail. Delivery is typically within 2-3 business days after your order is shipped. Please refer to the rate chart above to determine your shipping charges. Sorry, express services are not available.
PO Box Addresses (Continental United States)
All orders to PO Box addresses in the continental United States will be shipped using our Standard Ground Service provided by UPS & delivered to your local Post Office. Delivery is typically within 2-5 business days after your order is shipped (depending on your location). Please refer to the Standard Ground rates above to determine your shipping charges. Sorry, express services are not available.
US Military APO/FPO Addresses
All orders to US military APO/FPO addresses will be shipped via the US Postal Service and then delivered through the MPSA at no extra cost. Refer to the Standard Ground rates above to determine your shipping charges. Please allow up to 3 weeks for delivery to the recipient (depending on location). Sorry, express services are not available.
Canada
All orders to Canada are shipped Priority Mail via the US Postal Service. Delivery is typically within 3-7 business days after your order is shipped. Please refer to the rate chart above to determine your shipping charges. Prices are reflected in US dollars. All import charges, duties, taxes, brokerage fees, etc., are the responsibility of the purchaser and will be collected by your local delivery agent. Sorry, express services are not available.
Other International Orders
All international orders are shipped Priority Mail via the US Postal Service. Delivery is typically 7-10 business days after your order has shipped. Shipping rates are determined by delivery location and will be displayed during checkout. Import charges, duties, taxes, brokerage fees, etc., are the responsibility of the purchaser and will be collected by your local delivery agent.
Payment Options
 
Credit Cards
We gladly accept Visa, MasterCard, American Express, Discover and Diners Club credit cards for online orders. IMPORTANT: the address where you receive your credit card statement must match the billing address on your order to avoid processing delays. For additional security you will be asked to enter your card security code during checkout. The card security, also called a credit card identification number or CVV is an added safeguard for your credit card purchases.

If you are unable to complete your credit card order online you may place an order by phone by calling us 24 hours a day, 7 days a week at 800-798-9478 (within the US or Canada) or 732-645-4450 (outside the US)
Gift Cards and Merchandise Credit


Have an Aerosoles Gift Card or Merchandise Credit? Just enter your card/credit number and pin during checkout. Want to know your Gift Card or Merchandise Credit balance? Use our balance checker to know how much you have available.
Paypal
Now you can use your Paypal account to checkout at Aerosoles.com. Just click the Paypal option when you’re ready to submit your order. Then follow the instructions to log in to your Paypal account and complete your payment.
Check or Money Order
To pay by check or money order you must mail a copy of the order along with your payment. Please use the order form included with every Aerosoles catalog or print a copy of our online PDF order form (Adobe Acrobat Reader required). Please make checks and money orders payable to Aerosoles. Personal checks must have your name and physical address (no P.O. Boxes) preprinted on them, along with your phone number. Returned checks are subject to a service charge of $25 or the maximum allowed by law. Uncollected funds, together with the service charge, may be electronically debited from your account or collected using a bank draft drawn from your account.
 
Mail your order to:
Aerosoles
Direct Division
P.O. Box 1916
Edison, NJ 08818-1916
Sales Tax
 
Applicable sales tax will be collected on orders shipped to: CA, CT, DC, FL, GA, IL, LA, MA, MD, MI, MN, NC, NJ, NV, NY, PA, RI, SC, TX, VA, and WA.

We are required by law to collect sales tax in states where we have a physical location or where the company has a legal obligation to do so. The sales tax is based on the tax rate for the taxing jurisdiction where your order is shipped. Some states & localities do not charge tax for footwear but do charge tax for handbags, accessories or other items we sell; or may offer special tax-exempt purchasing periods on certain purchases. Therefore, some of the items in your order may be taxable and others may be non-taxable.

Please note: The sales tax on your order reflects an estimated total. The actual sales tax will be calculated when your order ships and may affect your qualification or participation in tax-exempt promotions. If you are making a purchase for a tax-exempt organization please contact our Customer Service department at 800-798-9478. To ensure compliance with state and local laws, all requested forms and information must be received and verified before a tax-exempt purchase can be completed.

For shipments to Canada and other countries all import charges, duties, taxes, GST, brokerage fees, etc., are the responsibility of the purchaser and will be collected from the recipient by your local delivery agent.